Full Time
Home Based, Nuneaton, Warwickshire UK
Posted 1 week ago

Salary: £45k- £55k – Dependent on experience

Contract Type: Permanent, Full time

Reporting to: Group Account Director

Department; Investigations/Sales & Marketing

Location – Hybrid – Nuneaton/WFH split


IntaForensics provides investigative services including Cyber and Digital Investigations to the legal sector, police forces, local authorities, and commercial organisations.  The organisation maintains specialist teams to deliver a range of cyber security services. We have also recently launched our Digital Investigations Unit

We are seeking to appoint an experienced Account Manager with proven Business Development experience; This is an excellent opportunity with real potential for progression. This role will suit someone with a highly engaging attitude, a customer centric focus and proven experience in maintaining and developing key customer relationships.


Job Responsibilities

  • Manage Key Accounts for Investigations – Cyber and DIU
  • Identify and prospect new business for Investigations Department
  • Lead generation and data building
  • Proactive and consistent outreach
  • Onboard and maintain excellent customer relationships
  • Handle inbound enquiries and scope requirements
  • Prepare quotations and proposals
  • Demonstrate strategic use of social media and LinkedIn
  • Work with Marketing on targeted campaigns
  • Build internal relationships
  • Identify cross pollination of opportunities within the business
  • Manage SLA’s/TRT and daily account management including complaints and resolution
  • Arrange and attend regular client visits
  • Prepare MI and customer reporting
  • Work with marketing on events, publications and content
  • Administrative duties within account management of clients and contracts
  • Liaising with clients, internal resource and external consultants
  • Identify trends, potential partnerships and innovative ways of reaching existing markets


Personal Specification:

  • Excellent interpersonal and communication skills (verbal & written)
  • Self-motivated – a “self-starter”
  • Ambitious and target driven
  • A high level of customer focus with a ‘can do’ attitude
  • Highly organised and capable of working with detail and accuracy
  • Ability to work on own initiative
  • Showcase efficient planning
  • A good team player, engaging and willing to get involved
  • Able to multi-task and deliver consistently to a high standard
  • Motivated and interested in building a career
  • Must be prepared to work in the office 2-3 days per week (5 days during onboarding)


Knowledge, Skills & Experience:

  • Proven Account Management experience
  • Significant experience in Business Development roles
  • Prior IT/Cyber or digital experience advantageous but not essential
  • Able to data mine and build own prospects
  • Experience with CRM Systems – preferable
  • Excellent knowledge of Microsoft Office, especially proficient in Excel, Word and Outlook. Experience of MS Teams will be an advantage
  • Experience in a customer focused environment
  • People management experience


Training and Self Development

Continued development and training support will be given to the successful candidate



Due to the nature of the role and our work, applicants will be required to be DBS checked and also NPPV-3, SC Cleared, therefore all applicants must be currently and permanently resident in the UK and have been continuously for at least 5 years.  Any cautions, convictions or financial issues will result in SC Clearance being denied.

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